The Customer Rules by Lee Cockerell - Book Review And Techniques On How To Turn Your Company, Employees and Personal Relationships Into Prime Examples Of Welcome Culture and Hospitality

Lee Cockerell knows how to tell a great story. Spending most of his life looking for the stellar prime examples of customer service and establishing the mindset in companies like Hilton, Marriott or Walt Disney, Cockerell is an inspiring speaker, author, media person and loving family guy.

His book "The Customer Rules - The 39 Essential Rules for Delivering Sensational Service" shares valuable insights, great anecdotes and easy to follow rules for entrepreneurs, employers and individuals. 

Get your copy from Amazon: 

https://www.amazon.de/gp/product/B00BHA89ZK/ref=as_li_tl?ie=UTF8&tag=pohorec-21&camp=1638&creative=6742&linkCode=as2&creativeASIN=B00BHA89ZK&linkId=f0c5d19ff5f7e813f02faf3bde0fe554

On this episode we take a closer look at this transformative must-read, no matter what business or industry your in. 'Cause ultimately we all are working in hospitality.

And hospitality is exactly what we would describe as the quintessitial take away from Lee Cockerell's work. It's the path towards and achievment of excellence on top of customer service. 

Check out Lee Cockerell's website as well as Cockerell Academy

http://leecockerell.com

http://www.cockerellacademy.com/about-lee/

 

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Thank you very much for listening to this episode. I hope that you keep up with the weekly shows we post on this channel so that we could welcome you again as our guest. 

 

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Reinhard Pohorec is a multi-award winning entrepreneur, sensory expert, internationally acclaimed consultant, prolific public speaker and author. 

As founder and CEO of Pohorec sensory experience and Ponticadrinks, two globally operating companies, he knows business, hospitality and sensory from many different angles. He advises multinational enterprises and managers, making multi-sensory perception as well as the art of hospitality relevant for every person, industry or business. 

On the Sensory Experience Podcast Pohorec introduces you to the mindset of young and aspiring business personalities, why everybody is in hospitality nowadays and how to most enchantingly experience life with all your senses.

 

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